Shipping
Ready To Post; dispatched within 7 working days of purchase.
Made To Order; dispatched within 14-21 working days of purchase. More details available on individual made to order items.
Shipping Costs
UK; £4 flat rate per order
I use Royal Mail Tracked 48. The estimated delivery time given by Royal Mail is within 2 working days of receipt of parcel. Tracking details will be emailed to you.
International; I can ship Worldwide although unfortunately this doesn't include to the EU or NI due to a change in GPSR regulations.
Please contact me to get the shipping cost to your country.
I use Royal Mail International Tracked. The estimate given by Royal Mail is 5-7 working days from receipt of parcel. Tracking details will be emailed to you. The buyer is responsible for any customs and/or taxes.
Please remember that delivery times may be considerably longer during busy periods such as Christmas so make sure to order in plenty of time if needed by a certain date. If in doubt then send me a message and I will be able to advise.
Refunds & Returns
If you wish to return an item then please contact me within 14 days of receipt. Items must be returned to me within 30 days of receipt.
The buyer is responsible for return shipping costs unless item was received damaged or faulty. Please obtain proof of postage or use a tracked service.
Items must be returned in the original resaleable condition and in the original packaging. The buyer is liable for any loss in value.
Personalised or custom made items are non refundable and may only be returned if received damaged or faulty.
Refunds will be processed within 7 days of the item being received by me.
Cancellations
If you would like to cancel your order for any reason please contact me within 6 hours of placing your order and I will issue a full refund.
Please read all descriptions prior to purchasing to make sure you are happy with what you are ordering.
If you have any questions then please contact me. If you are unhappy with your purchase or service you have received then please, please, please get in touch with me and give me the chance to rectify the problem. Your happiness is really important to me.