PRIVACY NOTICE
Last updated 08/09/2024
This privacy notice for The Stitchy Room (doing business as The Stitchy Room) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at thestitchyroom.bigcartel.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways ― including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]
Personal data we collect
When you make a purchase or try to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what and which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
How do we use your personal information?
The Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arrangements for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Including newsletter.
We are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site or subscribe to our newsletter), or otherwise to pursue our legitimate business interests listed above.
We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to allow us to use your Personal Information as described above. For example, we use Big Cartel to power our online store. Your data is stored through Big Cartel’s data storage, databases, and the general Big Cartel application. They store your data on a secure server which is firewall protected. We use PayPal and Stripe for payment services. Your payment data is encrypted using SSL and your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. We also use Google Analytics to help us understand how our customers use the Site and to offer a better service.
For more information on PayPal visit;
https://www.paypal.com/uk/legalhub/privacy-full
For Stripe visit;
You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
We may share information with service providers who help with parts of our business operations such as delivery. Our contracts state that these service providers only use your information in connection with the services they perform for us and not for their own or any additional benefit.
If GDPR applies to you, you have the right to access Personal Information we hold about you and to ask that your Personal Information be amended, updated, or removed. You have the right to ask for the ceasing of processing of your data, object to profiling activities and solely automated processing. Ask that we restrict the processing of your personal data, and/or request that your data be transferred to a third party (data portability) under certain circumstances. If you would like to exercise this right, please contact us at [email protected]
Data retention
When you place an order through the Site, we will keep your Order Information for as long as necessary to carry out our services to you or for as long as we are required by relevant laws. After this period, your personal data will be removed.
Consent
By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
If we make changes to this policy, we will let you know here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via [email protected] or through the contact form.